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Frequently Asked Questions

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Is it safe to use my credit card on your site?

Lutheran Music uses 128-bit encryption for all credit card transactions on our site. This is the highest level of security available for internet commerce. Our credit card service provider is PayPal, a well-known and respected electronic transaction processing company. We never provide any of our customer's data to anyone for any purpose, and we have never had a security incident at our site.

I don't have a PayPal account, can I still use my credit card?

Yes, you can use your credit card to order without opening a PayPal account. If you desire, you may create a new PayPal account, but this is not required to place an order.

Can I place an order and be billed later?

No, our business systems allow only two methods of ordering 1) prepaid by personal check, or 2) credit card using PayPal.

How quickly are orders delivered?

For Mail Orders: We will acknowledge your order by email (usually within 1-3 business days) which will provide shipping details. Your order will be shipped using USPS Priority Mail. Most orders are shipped within 1-3 business days and usually arrive at your address in about 7-10 days.

For Downloads: Your order will be processed as soon as your PayPal payment is accepted. Most orders will immediately receive download instructions on a web page. We will acknowledge your order by email (usually within 1-3 days), as a backup to the immediate web download.

Does Lutheran Music accept international orders?

We accept international orders for items that can be delivered (downloaded) using the internet. We do not accept Mail Orders for shipment outside the U.S., and we do not accept checks for payment from banks outside the U.S.

Is music available for the liturgies?

At the present time there is no music available for the liturgies or orders of service in the hymnals.

Can I share the computer files with my friends and other congregations?

Due to copyright restrictions, the files may be installed on one computer only for the personal use of the original purchaser. Additional copies of the files may be made for backup purposes only. Printed copies of the PDF books (including single sheets) may be made for the personal use of the original purchaser only. See Copyrights for more information.

Which version of Adobe Reader is needed to read PDF files?

The PDF files require Adobe Reader 5.1, or newer. The most recent version of Adobe Reader is available at Adobe's web site. Older versions of Adobe Reader may have limitations that prevent reading PDF files from the collection.

Can you explain all of the music file formats?

Read our music file format tutorial or view our music formats data sheet to learn more about midi, karaoke, mp3, and audio (wav) files.

What is the sound quality for midi files?

The sound quality heard from Music Library midi and karaoke files depends on

  • the quality of the sound card built into your computer
  • the software that synthesizes the music (the midi player)
  • the quality of your speakers

Usually, high quality speakers are the most critical component contributing to a full, pleasing sound. Advanced midi player software allows tweaking the playback quality, instrument sounds, tempo and other performance qualities.

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